There are different ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you opt for is a support ticket system. It is the easiest communication medium for a number of reasons. In the event that no technical support team representative is available at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy ‘n’ paste large bits of information without the need to worry about spelling mistakes, and in case a certain issue needs more time to be sorted out or a number of responses must be exchanged, all the info will be in one place, so each party can always see the comments added by the other one. The downside of using tickets to contact your hosting company is that they’re typically separate from the hosting platform, which goes to say that if you have to supply info or to adhere to instructions, you will have to use no less than two separate admin interfaces and this number could increase if you would like to manage a handful of domain names. On top of that, lots of hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared plans isn’t separate from the hosting account. It is included in our all-in-one Hepsia hosting Control Panel and you will be able to visit it at any specific time with only a few mouse clicks, without leaving your account. The ticketing system comes with a quick-search field, which will help you trace practically any support ticket that you have opened in the past, if you need it. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to deal with a particular issue before you actually send a ticket. The response time is no more than 60 minutes, which suggests that you can get prompt assistance at any particular time and if our customer care team suggests that you do something within your account, you can do it right away without needing to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with the idea that you should be able to manage everything connected with your account in one single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or stumble upon a problem, you can contact our client support team representatives right away without needing to use a totally different admin dashboard. You can browse through your files or check a variety of settings within your account whilst posting a new ticket or reading the response to an old one. In case you’ve got lots of tickets and you would like to find a given one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response in no more than 1 hour irrespective of the essence of your inquiry or issue.