When your website hosting provider offers live chat support, you'll be able to speak to an agent in real-time and learn helpful info or get a problem resolved in a timely manner. The advantage of using chat compared to calling to talk with a live person is that you'll need just a computer with access to the world wide web, which means that you will not pay any fees if you are in another state or country. What's more, it is a lot easier to copy and paste info for example domain names, usernames or error messages in other words details that are sometimes hard to give to the other party on the telephone. The live chat is also a much quicker approach to contact the hosting service provider's support crew as compared to using a ticketing system. Last, but not least, in the event that some issue requires more time to be dealt with, you'll be able to do something different while you wait for assistance on the live chat, therefore you will not waste time - something that is not possible in case you are on the phone.

Live Chat Support in Shared Hosting

As a part of the support services that we supply for all our shared plans, we have live chat support that is available all the time, even on holidays. You can contact us no matter if you already have an account or not, since we can support you with all kinds of things, ranging from providing you with common information regarding our solutions in case you aren't a customer yet and you are thinking about obtaining one of our packages, to helping you with creating an email account in an e-mail client. Some problems are more complex and time-consuming, so you will have to use the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all our potential and active customers. In case you're searching for a new web hosting account, you will be able to chat in real time to one of our representatives and get more info about our semi-dedicated plans so as to select the perfect plan for your web sites. If you already own an account with us, we will assist you in a very timely manner with general, billing and 1st level technicalissues. Even though in certain cases you will need to open a support ticket since there're things that can't be resolved on the live chat, we'll be able to help you with numerous basic tasks, for example setting up an email account in an email client or redirecting one domain to another one. Thus, you'll take advantage of timely assistance and you will save time and effort.