The client support that you'll get from your shared hosting company is really important, no matter if you have pre-sales questions and you're not a client yet, or you have a technical trouble with an existing account. Timely and correct info regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual hosting supplier and not from some reseller. If you purchase a hosting account through a company that doesn't own its servers and it cannot access them right away, it is quite possible that you'll wait for a day or two in order to have a response to any query, which means that your web sites may stay offline for quite a while. In contrast, a provider which provides different means of communication and has a support staff available at any time will assist you to right away and help you limit or completely avoid any downtime and possible losses.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all of our shared hosting packages are round-the-clock, which means that you can forget about waiting for several days in order to receive assistance. If you are not our client yet, you can phone us, chat with a representative or send an email message. In case you currently have an account, you're able to open a support ticket on top of the other three ways of contact. You can pick the best way to contact us based on what your location is or what kind of device you are using. We will help you for almost any hosting-related query that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in this situation the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you'll be able to benefit from our 24/7 technical support services even on official holidays. All your web sites will be available constantly and so will we. With various contact options, you can pick the most convenient way to contact us and learn more about our solutions in case you do not have an account yet, or request support in case you're already among our customers. You will be able to call us, start a chat with a live representative, send an e-mail message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour answer time warranty, although it rarely takes more than 20 mins to get assistance regardless of the nature of the issue. Using our customer and technical support services, we will be there for you whenever you need us, not several days after that.

24/7 Customer Support in VPS Servers

In case you acquire a VPS server through us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local phone numbers in the United States, the UK and Australia plus a live chat service. If you are an existing customer and you want help with a technical issue that requires more time to investigate or resolve, you'll be able to open a ticket from your billing account or you'll be able to send an email and we'll take care of the trouble and send you a response within the hour. The reply time is guaranteed 24/7, which includes holidays and weekends, still for the majority of issues it takes a maximum of 30 mins to receive assistance. Our support service covers the VPS as well as all of the pre-installed software it comes with, so if you need help with third-party apps, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time warranty, you will enjoy extremely fast support when you buy a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, therefore every time you open a support ticket from your billing account or you send an email message related to any problem with your server or the pre-installed software on it at any time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter involved requires more time to be resolved or in case it should be sent to our administrators, because it's far more convenient to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to phone us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.