Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • Each help request you submit to us will be responded to within maximum sixty minutes. If your support ticket or email needs additional assistance from an administrator, we will without delay forward it and leave a comment to inform you that your matter is being examined. If you make use of our Managed Services package, any of the services included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • A Topflight Client Support Service

  • If you require help with the Web Hosting Control Panel or with any of the apps that we’ve installed on the dedicated hosting server on your behalf, don’t hesitate to contact our client support staff anytime via the ticketing system. Besides, if you require help managing your dedicated server, you can order the Managed Services package, which includes OS updates on a weekly basis, installation and troubleshooting services, server monitoring and restarting procedures, backup hard drive space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel has been pre–installed for every dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledgebase that will walk you step by step on how to use it. The majority of help articles have video versions which show all the tasks that you can carry out in a highly illustrative manner. You can find the help articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.